Process an Application

It’s quick and easy for customers to apply for Synchrony financing. This creates the opportunity for customers to finance their purchase. Review these steps to make sure you’re familiar with the information the applicant needs to provide and what you need to do.


To process an application, go to, log in, and follow these steps:

Select “Sales Tools” from the top of the page and choose “New Credit Application” from the drop-down menu.

Select a financing program from the drop-down menu that the application will be applied to.

Enter your Employee ID (optional) and click “Next.” Certain financing programs require this information.

Collect and enter the applicant information.

If there is a co-applicant, select the co-applicate checkbox and fill in the corresponding fields below.

Use the review and sign page to look over the information entered to ensure it is correct, then print the application. Have the applicant and co-applicant (as needed) sign the application. Remember to check a primary and secondary form of ID.

On the review and sign page, check the box assuring the customer has signed and dated a paper copy of the application. Place the signed application in a secure location for at least 25 months.

Click on the “Submit” button. The application has been submitted for a decision. Synchrony will provide an application outcome of either approved, pending, or declined.