Frequently Asked Questions

Get the most out of your financing program by learning how to access and use the new Business Center through these commonly asked questions.

How do I access the upgraded Business Center?

Go to to access the upgraded Business Center. Be sure to save this URL in your browser favorites or bookmarks.


What are the changes in the upgraded Business Center?

Business Center is upgraded with easier navigation, designed to be used on a mobile tablet device, and now allows you to create a list of preferred promotions to use during the transaction process. Most steps in the processes will stay the same or become simpler. It’s now faster and easier than ever before to manage your financing program.

Will my login information change?

No, your login information will remain the same. You can continue to use the same username and password. If you forgot your username or password, use the forgot username or forgot password links on the Business Center login screen at


Can I log in to the upgraded Business Center while I am still using the old Business Center?

Yes, you will be able to log in and explore the new Business Center at while you are still using the older version of Business Center until your cutoff date. You will receive multiple communications with information of when you will automatically be transitioned over to the upgraded Business Center. But until that date, you will be able to log in to both sites.


How can I learn about using the upgraded Business Center?

Multiple training resources, including videos, interactive courses, and downloadable PDFs are available on this website to help you understand how to navigate and use the upgraded site. You can also register for live webinars presented by Business Center experts at Synchrony to walk you through new processes and help answer any questions you may have.

Live Webinars

When can I start to use the upgraded Business Center?

You’ll receive emails from Synchrony that will direct you to start using the upgraded Business Center. You’ll have a transition period during which you can continue to use the old Business Center as you become familiar with the new one.

Can I use my terminal AND Business Center?

Yes, your terminal still provides all the functionality you’ve experienced in the past but the upgraded Business Center provides a seamless experience with enhanced navigation and additional capabilities. The additional capabilities available on Business Center include the ability to look up customer information, request credit limit increases, save your most-used promotion codes and more!

What do I do if I forget my user ID?

If you need assistance with a forgotten user ID, you can click on the forgot username link to recover your user ID, or you can contact your client services support number or call 1-800-333-1082 for assistance.

What do I do if I forget my password?

If you forget your password, click on the forgot password link on the login page or you can contact your client services support number or call 1-800-333-1082 for assistance.

What if I’m locked out of my account?

Call Merchant Services at 1-800-333-1082.